In June, United announced that beginning Oct. 29, a new plan – called “rebanking” – will provide customers with shorter and more convenient connection times as well as better access to additional destinations. The new plan will enable United to improve connectivity throughout its industry-leading global route network. The airline plans to make adjustments to its flight schedule in order to connect customers more efficiently and better utilize the approximately 90 gates from which it operates at Bush Airport.
United has traditionally operated a schedule of 10 "flight banks" at Houston, with the hub serving as a connection point for east-to-west routes across the U.S. along with Latin America. With the new effort, United will consolidate existing flights into an enhanced eight-bank structure, connecting customers from all directions and enabling the airline to use aircraft more effectively throughout the entire country.
“We are excited to take these steps to improve our operations in Houston, which will offer our customers greater access to more destinations throughout the country and more opportunities for connections,” said Andrew Nocella, United's executive vice president and chief commercial officer. “Together, we are working to make United an airline that is the first choice for customers in Houston and everywhere we fly.”
United offers nearly 500 daily flights to more than 170 destinations worldwide, including top business and leisure markets in Asia, Europe and the Americas. The Houston hub is United's premier gateway to Latin America, serving 52 nonstop destinations across Latin America and the Caribbean. United is also one of Houston's largest employers, with more than 14,000 Houston-based employees.
“United undertaking this effort to make George Bush Intercontinental Airport more efficient while offering better access to additional destinations and more convenient connection times is great news for the people of Houston,” said Houston Mayor Sylvester Turner. “Our world-class airport system is a key part of what makes our economy run, and this effort will further strengthen this vital piece of our community.”
United also is increasing staffing and adding new lobby check-in kiosks to provide customers with a more efficient airport experience, including the completion of its $277-million investment in the new C North Concourse where customers will enjoy roomier gate areas, the latest technology, and chef-inspired dining choices.