Wilson Calvert, an Humble business executive, has been chosen as the 'Volunteer of the Year' by the Houston Airport System.
Calvert is one of hundreds of volunteers at Houston's airports, extending a Texas-friendly welcome to the more than 50 million passengers who use HAS annually.
The award was given Oct. 26 at a luncheon at the Airport Marriott Hotel, where more than 300 gathered for the event.
Calvert has been an airport volunteer for more than a year and was chosen for his outstanding efforts on the part of the city and the airports.
“This award recognizes the recipient who provided the highest level of exemplary service as determined by the volunteer coordinators while serving as a volunteer with the Houston Airport System,” said Houston Aviation Director, Mario Diaz.
“More than 13,000 people go to work at HAS airport facilities. We have seen countless examples of excellence over the past year. Now it's time to celebrate the best of the best,” said Diaz.
Volunteers perform a variety of tasks and deal with many situations. Passengers arrive at Houston airports with unique problems, questions and challenges.
“I love getting to volunteer at the airport because I get to not only meet people from all over the world, but I get an opportunity to help them as well. My fellow volunteers that work the info booths at the airport are wonderful, and I've really enjoyed getting to volunteer for a few hours a week over the last 18 months,” said Calvert.
“Houston Airport System Volunteer Wilson Calvert was awarded the Volunteer of the Year Award at the Houston Airport System Houston Friendly Celebration. This award recognized Mr. Calvert for providing the highest level of exemplary service to customers traveling through George Bush Intercontinental Airport. We are so proud of Wilson’s compassion and commitment to giving back to our community,” said Viorica "Ela" Ghica, IAH Customer Services Volunteer Program Manager.
Also honored by HAS at the luncheon were employees recognized for outstanding service in airport operations, the Superstar Award, given to the employee who provided the most outstanding customer service, and the Unsung Hero Award, presented for helping to save a life or assist an ill passenger. Calvert was also nominated in this category.
Houston Mayor Annise Parker said, “Working at one of the city's three airport facilities means that you are an ambassador for the City of Houston and often times, play a key role in creating a first impression for guests entering the place that we collectively call home.”
Calvert is director of operations for Steep Creek Media, the Texas school advertising company, and for the Tribune Newspapers, both located in Humble. He grew up in Kingwood and attended Humble ISD schools. He holds a bachelor of business administration degree from Western Governors University.
To be considered as a volunteer, applicants must first complete a 10-year background check so that they may be allowed to work in secured areas of the terminals. The volunteers are expected to work at least four hours each week and are trained by airport employees prior to being assigned duties.
The Houston Airport System feels that this is a win-win program since it is important to help customers as they pass through our airports and the volunteer is able to feel rewarded by offering support to out-of-town visitors.