It’s no surprise that Jeremy Brynes would select health care as his life’s work. Young Brynes spent a lot of time in hospitals with his special needs brother.
“My brother had Down’s Syndrome. He had two kidney transplants and other issues requiring various stints in the hospital,” Brynes recalled. “I can close my eyes and recall in vivid detail everything about Children’s National Hospital in Washington, D.C.”
Those were trying times and Brynes remembers the hospital garage, the long, bouncy, moving walkway up to the big open lobby, and the funky furniture in the lobby.
– Kingwood Emergency Hospital CEO delivers best experience –
“I remember the unique smells, the food in the cafeteria,” he said. “Everything about that hospital is as vivid today as it was 35 years ago.”
Today, Brynes is chief executive officer of Kingwood Emergency Hospital.
“I love interacting with people and talking with patients,” he said. “My first health-care job focused on improving patient, physician and employee satisfaction. I love connecting the dots between clinical care and the experiences patients have.”
“Connecting those dots” between the care patients receive and how they’re treated is precisely how Brynes spends his days now that he leads Kingwood Emergency Hospital.
As CEO, he provides leadership, develops strategic planning and ensures the hospital is utilizing all resources efficiently and effectively. His focus, though, is serving his patients, his physicians and his staff.
“I want us to always deliver the best experience to everyone who walks through our door, regardless of why they’re here,” he said.
“I recently visited with a patient who cried as she told me she’s never been to a hospital before where the staff cared about her, not just fixing her problem but caring about her as a person,” he said. “That is powerful.”
Kingwood Emergency Hospital, located on the north feeder road on Highway 59 at Kingwood Drive, is licensed to provide a full-service emergency room as well as inpatient and outpatient services.
“We offer no-wait, concierge-style health care, a first for Lake Houston, in the most sparklingly clean environment you’ve ever seen in a hospital,” Brynes said.
“At a larger hospital, you’re a number – the broken arm in Room 1 or the lady with the flu in Room 16 or the kid with the complaining parents in Room 9. That’s not how we do it here,” Brynes said. “We sit at your bedside, spend time with you. Make sure you leave feeling cared about as a person.”
Brynes is laser-focused on safety, too.
“There are too many errors in health care. That’s just not acceptable,” he said. “The commercial airline industry has mostly eliminated airplane crashes. The nuclear industry doesn’t have power plant meltdowns. Aircraft carriers, which, by the way, are run by a couple thousand relatively young people, rarely have accidents.”
Brynes aspires to be part of a hospital that doesn’t put patient lives at risk because of errors.
“It’s within our power to eliminate human error in medicine. Employee satisfaction and patient safety are directly linked. Part of my job is to keep safety front and center for our team,” he said.
Eliminating human error requires significant teamwork which is why Brynes is focused as well on his hospital team.
“I want our team to love working here,” he said. “It’s such a special place. No other hospital can match how amazing we are. The happier our staff is, the better they treat everyone who visits us.”
Brynes grew up in Rockville, Md., 15 minutes from the White House. His mom is a retired schoolteacher. His dad retired after a long career as a veterinarian at the federal Food and Drug Administration.
After graduating from high school in Bethesda, Md., and earning a bachelor’s degree in economics and a master’s in business administration, both from Tulane University, Brynes began his career with marketing firms in Washington, D.C. before relocating to Houston in 2002 for a number of progressive roles in business development at Memorial Hermann.
He joined University of Texas Medical Branch (UTMB) Health as assistant vice president of operations and eventually administrator of the UTMB League City Hospital.
Married with two daughters and a son, Brynes grew up playing very competitive ice hockey but now focuses those competitive juices on golf. With three youngsters, though, he spends his spare time doing the things his wife and kids need him to do.
Because his first daughter passed away from spinal muscular atrophy, a pediatric form of ALS, his family has a special place in their hearts for Bo’s Place, a free-standing bereavement center located in Houston’s Museum District providing grief support for children and their families at no charge.
“All of us, at some point, will grieve and the staff at Bo’s Place help so many families navigate that grief,” Brynes said. “Words can’t do them justice.”
As for the future, Brynes predicts that Kingwood Emergency Hospital will continue to offer more in their special, concierge way.
“We have two floors of space that soon will be built out to provide more services for our community,” he said. “In five years, I’ll probably lose the remaining dark hairs on my head from kid stress, but I intend to be at Kingwood Emergency Hospital pushing our team to keep providing Lake Houston with care the way it’s meant to be.”
Learn more about Kingwood Emergency Hospital at kingwood247er.com or by calling 832-777-6165.