Memorial Hermann Northeast and employees and physicians were honored recently for their “WOW” factor. At the Northeast campus, “WOW” stands for “Working On Wonderful” and 78 employees and physicians were recognized as the first recipients of a new quarterly awards program to honor those who “WOW” their patients. The program is called “iWOWed” which stands for “i Work On Wonderful every day.” The purpose of the program is to recognize staff members and employees for positive customer service based on verbal or written compliments including letters, emails, phone calls or comments from the Hospital’s customer service surveys. There are four levels of recognition, all based on how often an employee or physician is recognized. The more compliments an employee receives, the more recognition they will receive. Recipients of the first quarterly “iWOWed” were recognition at a special recognition party recently by the Memorial Hermann Northeast administrative team. Memorial Hermann Northeast employees, physicians honored for ‘Wowing’ Memorial Hermann Northeast and employees and physicians were honored recently for their “WOW” factor. At the Northeast campus, “WOW” stands for “Working On Wonderful” and 78 employees and physicians were recognized as the first recipients of a new quarterly awards program to honor those who “WOW” their patients. The program is called “iWOWed” which stands for “i Work On Wonderful every day.” The purpose of the program is to recognize staff members and employees for positive customer service based on verbal or written compliments including letters, emails, phone calls or comments from the Hospital’s customer service surveys. There are four levels of recognition, all based on how often an employee or physician is recognized. The more compliments an employee receives, the more recognition they will receive. Recipients of the first quarterly “iWOWed” were recognition at a special recognition party recently by the Memorial Hermann Northeast administrative team. To see those honored, visit www.ourtribune.com. Those honored included: Bronze Level -- Three to five compliments in the last three months: • Outpatient Imaging: Kevin Rulison & Virdie Brown • Patient Access:  Rachel Pequeno • Surgical Care Unit:  Lisa Cravens • Cardiovascular:  Mary Box • Intermediate Care Unit:  Tamekia Palmer • Day Surgery:  Karen Kolar • Emergency Center:  Jennifer Braren, Robyn Presnull, Kristina Wheeler, D’Ann Bailey, Paula Leonard, Julie Frazier, Tammy Hopson, Mollie Miller, Leslie Kent, Jonna Gibson, Dawn Mercer, Erin Gerfers, Daniel Hill, Dr Barrington Iruke, Clive Lewis, Gerri Rodriguez    • Therapy Services:  Susan Noe, Robin Ardoin, Cindy Danielson, Anna Carmona, Todd Fischer   Silver Level – six to nine compliments in the last three months: • Customer Relations Management:  Orlando Reyes • Endoscopy:  Missy Williams • Surgeon:  Dr P Banker • Emergency Center:  Kenneth Lowder, Penny Davison, James Lamb, Dr Manuel Delarosa, Tina Sanderson, John Wueste, Suzy Goad, Sally Goelz, Doyle Lowrance, Jerry Gibson, Jennifer Kubicek, Dr Katherine Healey, Jamie Newman, David Larkin, Heather Sharp, James Campbell, Dr Hasjibal Hannan • Therapy Services:  Maria Honaski   Gold Level – 10 to 15 compliments in the last three months: • Emergency Center:  Dr Setul Patel, Christina Sonnuier, Gloria White, Kay Raysl, nancy Shakin, Linda Lutz, Rebecca James, Renea Fletcher, Sharla Powerll, Cori Davis, Dr Jeff Chamber, Wesley Colwell, Robin Tangen, Dr Dharmesh Patel, Leoncio Dilone. • Therapy Services:  Grace Gibson   Glow Level -- More than 16 compliments in the last three months: • Sleep Studies:  Candace Sossamon-Monroe • Emergency Center:  Dr Victor Arrellano, Dr George Petitt, Robyn West, Kerri Swiggart, Jennifer Blakemore, Carol Le, Tracey Robbins, Dr Vic Wall, Eddie Ford, Dr Greg Kutsen. • Therapy Services:  Jana Lowe, Joan Pepper Photo: Memorial Hermann Northeast Hospital CEO Louis Smith congratulates employees Joan Pepper (left) and Jana Lowe, both with Rehabilitation Services, who received more than 16 compliments from patients in the last quarterly.